Privacy policy
Last updated: May 22, 2026
This Privacy Policy describes how Canada Wellness Market ("Canada Wellness Market", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://www.canadawellnessmarket.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
2. How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as described below. The information we collect and use depends on how you interact with our Site and Services.
In addition to the specific uses described in this Privacy Policy, we may use information we collect about you to communicate with you, provide and improve the Services, comply with applicable legal obligations, enforce our terms and policies, prevent fraud, and protect the rights, property, and safety of Canada Wellness Market, our customers, and others.
3. What Personal Information We Collect
The types of personal information we collect depend on how you interact with our Site and Services. When we use the term "personal information", we mean information that identifies, relates to, describes, or can reasonably be associated with you.
Information We Collect Directly from You
Information that you directly submit to us through the Services may include:
- Contact details: name, shipping address, billing address, phone number, and email address.
- Order information: products ordered, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information: username, password, account preferences, saved addresses, and other account-related information.
- Shopping information: items you view, add to your cart, purchase, save, review, or interact with on the Site.
- Customer support information: information you provide when contacting us about an order, product, return, refund, shipping issue, or other support request.
Some features of the Services may require you to provide certain information. You may choose not to provide that information, but doing so may prevent you from using or accessing certain features.
Information We Collect Automatically
We may automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, web beacons, tags, and similar technologies ("Cookies").
Usage Data may include:
- Device information
- Browser information
- IP address
- Network connection information
- Pages viewed
- Products viewed
- Cart activity
- Purchase activity
- Referring websites or advertisements
- Other information about how you interact with the Site
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who help us operate our Site and provide the Services, such as:
- Shopify and other companies that support our online store and checkout experience.
- Payment processors that process payments and help prevent fraud.
- Shipping carriers and fulfillment providers that help deliver orders.
- Analytics, advertising, and marketing partners that help us understand and improve our Site and advertising.
- Customer support tools and communication platforms used to respond to inquiries.
Any information we obtain from third parties will be handled in accordance with this Privacy Policy.
4. How We Use Your Personal Information
We may use your personal information for the following purposes:
- Providing products and services: We use your personal information to process payments, fulfill orders, arrange shipping, provide order updates, process returns or refunds, create and manage customer accounts, and provide customer support.
- Communicating with you: We may use your information to respond to questions, send order confirmations, provide shipping updates, communicate about returns or refunds, and send important service-related messages.
- Marketing and advertising: We may use your information to send promotional emails, display relevant advertisements, measure advertising performance, and improve your shopping experience. You may opt out of promotional emails at any time by using the unsubscribe link in our emails.
- Security and fraud prevention: We use your information to detect, investigate, and help prevent fraudulent, unauthorized, illegal, or malicious activity.
- Improving our Services: We may use information to analyze Site performance, understand customer behavior, improve product selection, improve navigation, and enhance the overall shopping experience.
- Legal and compliance purposes: We may use your information to comply with applicable laws, regulations, tax requirements, customs requirements, payment processing rules, and other legal obligations.
5. Cookies and Tracking Technologies
Like many websites, we use Cookies and similar technologies on our Site. Cookies help us operate and improve our Site, remember your preferences, keep your cart active, understand how customers use the Site, and support analytics and advertising.
For specific information about cookies related to Shopify-powered stores, you may review Shopify's cookie policy: https://www.shopify.com/legal/cookies
Most browsers automatically accept Cookies by default. You can choose to remove or reject Cookies through your browser settings. Please note that blocking or removing Cookies may affect certain features of the Site and may prevent some Services from working properly.
We may also use pixels, tags, and similar technologies from advertising and analytics partners to measure advertising performance, improve our marketing, and provide more relevant content.
6. How We Disclose Personal Information
We may disclose your personal information to third parties when necessary to provide the Services, operate our business, comply with legal obligations, or for other purposes described in this Privacy Policy.
We may disclose personal information to:
- Service providers and vendors: including Shopify, payment processors, shipping carriers, fulfillment partners, IT providers, data analytics providers, customer support tools, and cloud service providers.
- Payment and fraud prevention providers: to process payments, verify transactions, reduce chargebacks, and help detect fraud.
- Shipping and fulfillment partners: to deliver orders, provide tracking, handle customs-related information, and resolve delivery issues.
- Marketing and advertising partners: to measure advertising performance, improve marketing campaigns, and provide relevant advertisements.
- Legal, regulatory, or government authorities: when required by law, regulation, legal process, customs requirements, or to protect our rights and safety.
- Business transaction parties: in connection with a merger, acquisition, financing, sale of assets, restructuring, or similar business transaction.
We do not sell personal information for money. However, certain privacy laws may define some forms of advertising, analytics, or data sharing as a "sale" or "sharing" of personal information. Where required by law, you may have the right to opt out of such activity.
7. Categories of Personal Information Disclosed
Depending on how you interact with our Site and Services, we may disclose the following categories of personal information to the categories of recipients described above:
| Category of Personal Information | Examples | Categories of Recipients |
|---|---|---|
| Identifiers | Name, email address, phone number, billing address, shipping address, IP address | Service providers, payment processors, shipping carriers, marketing partners |
| Commercial information | Order history, products purchased, cart activity, customer support requests | Service providers, fulfillment partners, analytics providers, marketing partners |
| Internet or network activity | Device information, browser information, Site usage, product views, referral source | Analytics providers, advertising partners, service providers |
| Payment-related information | Payment confirmation and billing details. Full payment card details are handled by payment processors. | Payment processors and fraud prevention providers |
8. Third Party Websites and Links
Our Site may contain links to websites, apps, or online platforms operated by third parties. If you follow a link to a third-party website, their privacy practices and terms will apply. We are not responsible for the privacy, security, accuracy, or content of third-party websites.
9. Children's Data
The Services are not intended for children. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that a child has provided us with personal information, please contact us so we can take appropriate steps to delete the information.
We do not have actual knowledge that we sell or share personal information of individuals under 16 years of age.
10. Security and Retention of Your Information
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure.
We retain personal information for as long as necessary to provide the Services, fulfill orders, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and operate our business.
11. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information. These rights may include:
- Right to access / know: You may request information about the personal information we maintain about you.
- Right to delete: You may request that we delete certain personal information we maintain about you.
- Right to correct: You may request that we correct inaccurate personal information.
- Right to portability: You may request a copy of certain personal information in a portable format.
- Right to opt out: You may have the right to opt out of certain targeted advertising or data sharing activities.
- Right to withdraw consent: Where we rely on consent, you may have the right to withdraw that consent.
- Right to appeal: You may have the right to appeal our decision if we decline your request, where applicable.
To exercise your privacy rights, please contact us using the contact information below. We may need to verify your identity before processing your request.
We will not discriminate against you for exercising your privacy rights.
12. Managing Communication Preferences
If you receive promotional emails from us, you may opt out at any time by clicking the unsubscribe link included in those emails. Even if you opt out of promotional emails, we may still send non-promotional messages related to your orders, account, transactions, customer service requests, or legal notices.
13. International Users
Canada Wellness Market is based in Canada and primarily serves customers in the United States. Your personal information may be transferred, stored, or processed in Canada, the United States, or other countries where our service providers operate.
By using the Services, you understand that your information may be processed outside your country, province, state, or region of residence, where privacy laws may differ from those in your location.
14. Complaints
If you have a complaint about how we handle your personal information, please contact us using the contact information below. We will review your request and respond as required by applicable law.
15. Contact Information
If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us:
Canada Wellness Market
Email: canadawellnessmarket@gmail.com
Phone: +1 437-260-1916
Address: 9 Boardwalk Drive, Unit 217, Toronto, ON M4L 6T1, Canada