Shipping policy

Last updated: June 7, 2026

Shipping Policy

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered by Canada Wellness Market. We are based in Canada and primarily serve customers in the United States.

Please review this policy before placing an order. By placing an order on our website, you agree to the shipping terms described below.

1. Shipping Destinations

Canada Wellness Market primarily ships orders to customers in the United States.

Shipping availability may depend on the product type, delivery address, carrier availability, customs requirements, and applicable import rules.

If an order cannot be shipped to the address provided, we may contact you by email or cancel and refund the affected item or order according to our order and refund policies.

2. Order Processing Time

Orders are usually processed within 1–3 business days after they are placed.

Orders placed before 11:00 AM Eastern Time may begin processing on the same business day. Orders placed after the cutoff time, on weekends, or on holidays may begin processing on the next business day.

Business days are Monday through Friday, excluding weekends and statutory holidays.

Processing time may be longer during high-volume periods, holidays, carrier delays, inventory delays, customs-related delays, or when additional order verification is required.

If an item is temporarily unavailable or out of stock, we will contact you by email as soon as reasonably possible.

3. Shipping Rates

Shipping fees are calculated in U.S. dollars based on the total package weight of the order. Current shipping rates for orders shipped to the United States are listed below:

  • More than 0 kg and up to 1.5 kg: $19 USD
  • Over 1.5 kg and up to 2.5 kg: $21 USD
  • Over 2.5 kg and up to 3.0 kg: $22 USD
  • Over 3.0 kg and up to 3.5 kg: $25 USD
  • Over 3.5 kg and up to 4.0 kg: $27 USD
  • Over 4.0 kg and up to 4.5 kg: $30 USD
  • Over 4.5 kg and up to 5.0 kg: $32 USD
  • Over 5.0 kg and up to 5.5 kg: $34 USD
  • Over 5.5 kg and up to 6.0 kg: $36 USD
  • Over 6.0 kg and up to 6.5 kg: $39 USD
  • Over 6.5 kg and up to 7.0 kg: $41 USD
  • Over 7.0 kg and up to 7.5 kg: $43 USD
  • Over 7.5 kg and up to 8.0 kg: $46 USD
  • Over 8.0 kg and up to 8.5 kg: $47 USD
  • Over 8.5 kg and up to 9.0 kg: $48 USD
  • Over 9.0 kg and up to 9.5 kg: $50 USD
  • Over 9.5 kg: $53 USD

The shipping charge displayed at checkout is based on the total package weight and the applicable shipping rate listed above.

Heavy, oversized, fragile, restricted, or special-handling items may require an additional shipping charge. Any additional shipping charge imposed by Canada Wellness Market will be clearly disclosed before the order is submitted or collected only after receiving the customer’s approval.

The amount displayed at checkout represents the final amount charged by Canada Wellness Market for the products, shipping, and any applicable import-related costs.

4. Estimated Delivery Time

Estimated transit time for U.S. orders is usually 5–10 business days after the order has been shipped.

Total estimated delivery time, including order processing and transit time, is usually 6–13 business days for U.S. orders.

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on carrier service, customs processing, holidays, weather, delivery location, address accuracy, and other circumstances outside our control.

5. Tracking Information

Once your order has been shipped, you will receive an email containing tracking information when tracking is available.

Customers are responsible for monitoring tracking updates and arranging delivery, pickup, or redelivery directly with the carrier when required.

Some shipments may require a signature upon delivery, particularly for higher-value orders.

6. Customs, Duties, and Import Fees

Canada Wellness Market ships orders from Canada to customers in the United States.

Canada Wellness Market pays all applicable customs duties, import fees, customs clearance charges, and brokerage fees for U.S. orders.

Any applicable customs or import-related costs are included in the total amount displayed at checkout or prepaid directly by Canada Wellness Market.

Customers will not be required to pay additional customs duties, import fees, customs clearance charges, or brokerage fees to the carrier when the order is delivered.

The amount displayed at checkout represents the final amount charged by Canada Wellness Market for the products, shipping, and applicable import-related costs. There are no additional customs or import-related charges due from the customer upon delivery.

Customs processing may occasionally cause delivery delays that are outside our control, even when all applicable duties and import-related costs have been prepaid by Canada Wellness Market.

Customers are responsible for providing complete and accurate delivery information and ensuring that the products they order are permitted at their destination. Product availability for purchase does not guarantee that a product is permitted in every state, locality, or jurisdiction.

If an order is refused, returned, delayed, seized, or restricted because of incorrect address information, failure to receive the package, customer refusal, or a destination-specific import restriction, the order will be handled according to our Refund and Return Policy.

7. Incorrect Address, Refused Delivery, or Unclaimed Packages

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping address carefully before submitting your order. Canada Wellness Market is not responsible for delays or delivery failures caused by incomplete or inaccurate address information provided by the customer.

If a package is delayed, returned, refused, or unclaimed because of an incorrect or incomplete address, missed delivery attempt, refused delivery, failure to collect the package, or failure to arrange redelivery, we may offer reshipment or a refund after the package has been returned and reviewed.

Applicable original shipping charges, return shipping charges, carrier return fees, and other non-refundable delivery-related costs resulting from the customer’s incorrect address, refusal, or failure to receive the package may be deducted from the refund amount.

Canada Wellness Market will not charge the customer separately for customs duties, import fees, customs clearance charges, or brokerage fees.

If reshipment is requested and approved, the customer may be responsible for paying the additional reshipping cost before the package is shipped again.

8. Lost, Damaged, or Delayed Packages

If your package is lost, damaged, severely delayed, or marked as delivered but not received, please contact us as soon as possible.

We may ask for your order number, tracking number, photographs of the damaged package or product, carrier confirmation, or other information required to review and investigate the issue.

In some cases, a carrier claim may need to be opened and completed before a refund, replacement, store credit, or other resolution can be issued.

If the issue was caused by Canada Wellness Market, the carrier, or a fulfillment error, we will provide an appropriate resolution according to our Refund and Return Policy.

9. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will review the order status and make reasonable efforts to assist you. However, once an order has entered processing, fulfillment, or shipping, changes or cancellations may no longer be possible.

Orders that have already been shipped will be handled according to our Refund and Return Policy.

10. Out-of-Stock Items and Pricing Errors

If an item is out of stock, temporarily unavailable, incorrectly priced, or listed with inaccurate product or shipping information, we may contact you by email, adjust the order with your agreement, cancel the affected item, or cancel and refund the affected item or order.

We make reasonable efforts to keep product availability, pricing, weight, and shipping information accurate. However, occasional errors may occur.

You will not be charged for an item that is cancelled before fulfillment. If payment has already been collected, the applicable amount will be refunded to the original payment method.

11. Contact Information

If you have questions about shipping, delivery, tracking, customs, or an existing order, please contact us:

Canada Wellness Market
Email: support@canadawellnessmarket.com
Phone: +1 437-260-1916
Customer service hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time
Address: 9 Boardwalk Drive, Unit 217, Toronto, ON M4L 6T1, Canada