Refund policy
Refund and Return Policy
Last updated: June 7, 2026
1. Overview
Canada Wellness Market wants customers to understand our return and refund process before placing an order. This policy explains how returns, refunds, damaged or defective items, incorrect orders, missing or non-delivered packages, cancellations, replacements, and products that do not meet return eligibility are handled.
Canada Wellness Market is based in Canada and primarily serves customers in the United States. For change-of-mind returns, original shipping charges and return shipping costs may be non-refundable after an order has been shipped.
2. U.S. Orders
Canada Wellness Market primarily ships orders to customers in the United States.
Eligible defective and non-defective products may be returned in accordance with this policy. Return eligibility depends on the reason for the return, the product condition, and when the return request is submitted.
Canada Wellness Market pays applicable customs duties, import fees, customs clearance charges, and brokerage fees for U.S. orders. Customers are not charged these costs upon delivery, and these costs are not deducted from an approved product refund.
For customer-requested or change-of-mind returns, original shipping charges and return shipping costs may be non-refundable.
3. Return Window
Eligible returns may be requested within 30 calendar days of delivery.
The return period begins on the date the carrier records the order as delivered.
Return requests submitted after 30 calendar days may not be accepted unless required by applicable law or approved by Canada Wellness Market on a case-by-case basis.
4. Return Method
Returns are accepted by mail only.
Canada Wellness Market does not accept in-store or in-person drop-off returns. Customers must contact us and receive return approval before mailing any product back.
If a return is approved, we will provide the applicable return instructions and return address. Products mailed to our business address or any other address without prior authorization may not be accepted.
5. Return Eligibility
Eligible defective and non-defective products, including certain change-of-mind returns, may be returned within the 30-day return window.
To qualify for a non-defective or change-of-mind return, the product must be:
- New, unused, and unopened
- In its original packaging
- In the same condition in which it was received
- Complete with all original seals, labels, accessories, and included materials
- Accompanied by valid proof of purchase
- Approved for return by Canada Wellness Market before being mailed back
Products that have been opened, used, consumed, altered, damaged after delivery, improperly stored, or returned without their original packaging do not meet the new-product return condition and may not qualify for a change-of-mind return.
Canada Wellness Market reserves the right to inspect returned products and deny a refund if a product does not meet the eligibility requirements stated in this policy.
6. Return Shipping Costs
For approved non-defective or change-of-mind returns, the customer is responsible for arranging and paying the return shipping cost.
If the return is required because Canada Wellness Market sent a damaged, defective, or incorrect product, we may provide a prepaid return label, reimburse reasonable return shipping costs, or provide another appropriate resolution.
Customers should use a trackable shipping method and retain their shipping receipt and tracking information. Canada Wellness Market is not responsible for return packages that are lost, delayed, misdirected, or damaged while being returned by the customer.
For change-of-mind returns, original shipping charges may be excluded from the refund amount. Return shipping costs paid by the customer are not refundable.
7. Restocking Fee
Canada Wellness Market does not charge a restocking fee for approved returns.
This does not prevent the exclusion of original shipping charges or customer-paid return shipping costs where applicable under this policy.
8. Exchanges and Replacements
Canada Wellness Market does not offer general product exchanges, including exchanges requested because of customer preference, flavor, size, product selection, or a change of mind.
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible. Depending on the circumstances and product availability, we may offer a replacement, store credit, or refund.
A replacement provided to resolve a damaged, defective, or incorrect order is not considered a general product exchange.
9. Damaged, Defective, Incorrect, or Missing Orders
If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible after delivery.
If an order does not arrive or is marked as delivered but cannot be located, please contact us so we can review the shipment and available tracking information.
We may request:
- Your order number
- Photographs of the product and shipping package
- Photographs showing any damage, defect, or incorrect product
- Tracking information or carrier confirmation
- Additional information reasonably required to investigate the issue
Please keep the product, original packaging, shipping carton, and packing materials until the review is completed.
If Canada Wellness Market confirms that the problem resulted from a fulfillment error, damaged shipment, defective product, incorrect product, or carrier issue, we will provide an appropriate resolution. This may include a replacement, store credit, or refund.
In some cases, a carrier investigation or claim may need to be completed before a resolution can be issued.
10. Return Conditions for Supplements, Food, Beauty, and Personal Care Products
Vitamins, supplements, food products, beverages, beauty products, skincare products, and personal care products may qualify for return within 30 calendar days of delivery only when they meet the new-product return conditions described in this policy.
These products must be:
- Unopened and unused
- In their original packaging
- In resalable condition
- Complete with all original safety seals intact
- Free from damage, alteration, or improper storage after delivery
The following products do not meet the new-product return condition and are not eligible for a change-of-mind return:
- Opened or used vitamins and supplements
- Opened food or beverage products
- Opened or used beauty products
- Opened or used skincare or personal care products
- Products with broken, removed, or altered safety seals
- Products missing original packaging, labels, accessories, or included materials
- Products damaged, altered, or improperly stored after delivery
- Gift cards
If a product arrives damaged, defective, or incorrect, please contact us even if it would not otherwise qualify for a change-of-mind return.
11. Returned, Refused, or Unclaimed Packages
Customers are responsible for providing a complete and accurate shipping address and monitoring carrier tracking updates.
If a package is returned because of an incorrect or incomplete address, refused delivery, missed delivery attempts, failure to collect the package, or failure to arrange redelivery, Canada Wellness Market may offer reshipment or a refund after the package has been returned and reviewed.
The following costs may be excluded from or deducted from an applicable refund when the return results from an incorrect address, refused delivery, or failure to receive the package:
- Original shipping charges
- Return shipping charges
- Carrier handling or return fees directly caused by the failed delivery
Canada Wellness Market will not separately charge or deduct customs duties, import fees, customs clearance charges, or brokerage fees from the customer’s product refund.
If reshipment is requested and approved, the customer may be required to pay the additional reshipping cost before the package is shipped again.
12. Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
If processing, fulfillment, or shipping has not begun, we will review the order status and process the cancellation when possible.
Once an order has entered processing, fulfillment, or shipping, cancellation may no longer be possible. An order that has already been shipped will be handled under the return terms of this policy.
13. Refund Amount
Approved refunds are based on the purchase price paid for the eligible returned product.
Unless the return resulted from an error by Canada Wellness Market or otherwise required by applicable law, the following costs may be excluded from or deducted from the refund:
- Original shipping charges
- Customer-paid return shipping costs
- Discounts, promotional credits, or other adjustments applicable to the returned product
Customs duties, import fees, customs clearance charges, and brokerage fees paid by Canada Wellness Market are not separately charged to the customer and are not deducted from the approved product refund.
Canada Wellness Market does not charge a restocking fee.
14. Refund Timeline
Once an authorized return is received, we will inspect the product and notify you whether the refund has been approved or denied.
Approved refunds will be issued to the original payment method within 10 calendar days after the returned product is received, inspected, and approved.
Your bank, credit card issuer, or payment provider may require additional processing time before the refund appears in your account.
If more than 15 calendar days have passed since we confirmed that your refund was approved, please contact us.
15. How to Request a Return
To request a return, contact us before mailing any product back.
Please include:
- Your full name
- Your order number
- The product you wish to return
- The reason for the return
- Whether the product has been opened or used
- Photographs or supporting information when the product is damaged, defective, or incorrect
We will review your request and provide return instructions when the product is eligible.
Products mailed without prior return approval may be refused, returned to the sender, or excluded from refund eligibility.
16. Contact Information
For questions about returns, damaged products, replacements, cancellations, or refunds, please contact us:
Canada Wellness Market
Email: support@canadawellnessmarket.com
Phone: +1 437-260-1916
Customer service hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time
Address: 9 Boardwalk Drive, Unit 217, Toronto, ON M4L 6T1, Canada