Terms of service
Last updated: June 7, 2026
Terms of Service
This website is operated by Canada Wellness Market. Throughout the site, the terms "we", "us", and "our" refer to Canada Wellness Market. Canada Wellness Market offers this website, including all information, tools, products, and services available through this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms of Service ("Terms"), including any additional terms, conditions, and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including browsers, customers, merchants, vendors, and contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use our Services.
Our store is hosted on Shopify Inc. Shopify provides the online e-commerce platform that allows us to sell our products and Services to you.
1. Online Store Terms
By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence, or that you are the age of majority and have given us consent to allow your minor dependents to use this site.
You may not use our products or Services for any illegal or unauthorized purpose. You may not violate any laws in your jurisdiction, including copyright laws. You must not transmit worms, viruses, malware, or any other code of a destructive nature.
A breach or violation of any of these Terms may result in immediate termination of your access to the Services.
2. General Conditions
We reserve the right to refuse service to anyone for any lawful reason at any time.
You understand that your content, excluding credit card information, may be transferred unencrypted and may involve transmissions over various networks and changes required to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, access to the Service, or contact made through the website without our express written permission.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
3. Accuracy, Completeness, and Timeliness of Information
We make reasonable efforts to provide accurate and current information on our website. However, we do not guarantee that all information made available on this site is complete, current, or free from errors. The material on this site is provided for general informational and shopping purposes.
Product information, descriptions, ingredients, images, prices, promotions, availability, shipping information, and other content may change from time to time. Customers should review the information displayed on the applicable product page and at checkout before placing an order.
If a material pricing, availability, product-information, or shipping error is identified after an order is submitted, we may contact the customer and provide the opportunity to approve an applicable correction or cancel and refund the affected item or order.
4. Modifications to the Service and Prices
Prices for our products are subject to change without notice before an order is submitted.
The price displayed and accepted at checkout applies to the submitted order, except where there is an obvious pricing error or other material inaccuracy. In such cases, we may contact the customer before fulfillment to request approval of the correction or cancel and refund the affected item or order.
We reserve the right to modify or discontinue the Service, or any part of the Service, without notice at any time. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service, except for obligations relating to orders already accepted by us.
5. Products and Services
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or replacement only according to our Refund and Return Policy.
We make reasonable efforts to display product images, packaging, colors, quantities, and descriptions as accurately as possible. However, device and monitor settings may affect how images and colors appear. Manufacturers may also update product packaging, labels, designs, or appearance without prior notice.
We reserve the right, but are not obligated, to limit sales of our products or Services to any person, geographic region, or jurisdiction where permitted by law. We may exercise this right on a case-by-case basis. We may also limit quantities available per customer, household, account, payment method, or order.
Product descriptions, availability, and pricing may be updated before an order is submitted. We reserve the right to discontinue any product at any time. Any offer for a product or Service made on this site is void where prohibited.
Products are subject to the manufacturer's specifications, labels, instructions, warnings, and applicable warranties. Your statutory consumer rights are not limited by these Terms.
6. Health and Wellness Product Information
Canada Wellness Market sells vitamins, supplements, natural grocery products, sports nutrition products, beauty products, personal care products, and other wellness-related products. Product information on this site is provided for general informational and shopping purposes only.
Statements about dietary supplements, vitamins, wellness products, or health-related products have not necessarily been evaluated by government health authorities. Products sold on this site are not intended to diagnose, treat, cure, or prevent any disease.
You should read all product labels, ingredients, warnings, directions, allergen information, and storage instructions before using any product.
If you are pregnant, nursing, taking medication, have a medical condition, are purchasing for a child, or have questions about whether a product is appropriate for you, consult a qualified healthcare provider before use.
Product information provided by a manufacturer or supplier may change. Where the product packaging differs from information displayed on our website, customers should follow the current label and instructions included with the product.
7. Accuracy of Billing and Account Information
We reserve the right to refuse or cancel an order for a lawful and legitimate reason, including suspected fraud, unauthorized payment activity, material pricing errors, inventory unavailability, shipping restrictions, or applicable legal requirements.
We may limit or cancel quantities purchased per person, household, account, payment method, billing address, shipping address, or order.
If we change or cancel an order, we may attempt to notify you using the email address, billing address, shipping address, or telephone number provided when the order was placed.
You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store. You agree to promptly update your account and other information, including your email address, billing address, shipping address, and payment information, so that we can complete transactions and contact you when required.
For information about returns, refunds, replacements, and cancellations, please review our Refund and Return Policy.
8. Shipping, Duties, Customs, and Import Requirements
Canada Wellness Market is based in Canada and primarily serves customers in the United States.
Shipping charges for U.S. orders are calculated in U.S. dollars according to the total package weight and are clearly displayed at checkout before the customer submits and pays for the order.
Detailed information about shipping rates, order processing times, available shipping methods, tracking, and estimated delivery times is available in our Shipping Policy.
Canada Wellness Market pays all applicable customs duties, import fees, customs clearance charges, and brokerage fees for orders shipped to customers in the United States.
Applicable import-related costs are included in the total amount displayed at checkout or prepaid directly by Canada Wellness Market. Customers will not be required to pay additional customs duties, import fees, customs clearance charges, or brokerage fees to the carrier when the order is delivered.
Any applicable sales tax charged by Canada Wellness Market will be clearly displayed at checkout before the order is submitted. The final amount displayed at checkout represents the total amount charged by Canada Wellness Market for the products, shipping, applicable sales tax, and applicable import-related costs.
Delivery dates and transit times are estimates and are not guaranteed. Delivery may be delayed by customs processing, carrier operations, holidays, weather, address issues, delivery location, or other circumstances outside our reasonable control.
Customers are responsible for providing complete and accurate shipping information, monitoring tracking updates, and ensuring that products ordered are permitted at their destination.
Returned, refused, unclaimed, restricted, or undeliverable packages will be handled according to our Refund and Return Policy.
9. Optional Tools
We may provide access to third-party tools over which we do not monitor and have no control or input.
You acknowledge and agree that access to these tools is provided "as is" and "as available", without warranties, representations, or conditions of any kind and without endorsement, except where otherwise required by applicable law.
Any use of optional third-party tools offered through the site is at your own discretion. You should review and understand the terms provided by the applicable third-party provider before using such tools.
We may offer new Services or features through the website in the future. Such new features or Services will also be subject to these Terms.
10. Third-Party Links
Certain content, products, and Services available through our Service may include materials or links from third parties. Third-party links may direct you to websites that are not affiliated with Canada Wellness Market.
We are not responsible for examining or evaluating the content, accuracy, policies, security, availability, or practices of independent third-party websites.
We do not warrant and will not have responsibility for third-party materials, websites, products, or Services, except to the extent that applicable law provides otherwise.
Please review third-party policies and practices carefully before engaging in a transaction with them. Questions or concerns regarding an independent third party's products or services should be directed to that third party.
11. User Comments, Feedback, and Other Submissions
If you send comments, feedback, reviews, suggestions, ideas, proposals, or other materials to us, whether online, by email, by postal mail, or otherwise, you agree that we may use, edit, publish, distribute, and display those submissions where permitted by law.
You agree that your submissions will not violate the rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights.
Your submissions must not contain unlawful, abusive, obscene, misleading, fraudulent, defamatory, malicious, or harmful material, or any computer virus, malware, or destructive code.
You are responsible for the accuracy of content you submit. We may, but have no obligation to, monitor, edit, reject, or remove content that we determine to be unlawful, offensive, threatening, defamatory, misleading, fraudulent, or otherwise objectionable.
12. Personal Information
Your submission and our handling of personal information through the store are governed by our Privacy Policy.
13. Errors, Inaccuracies, and Omissions
Occasionally, information on our site or within the Service may contain typographical errors, inaccuracies, or omissions relating to product descriptions, ingredients, pricing, promotions, offers, shipping charges, package weight, transit times, availability, or other information.
We reserve the right to correct errors, inaccuracies, or omissions and to update information before an order is fulfilled.
If a material error affects an order after it has been submitted, we may contact the customer to explain the issue and request approval of the correction or cancel and refund the affected item or order.
Nothing in these Terms limits any rights or remedies provided to customers by applicable consumer-protection law.
14. Prohibited Uses
In addition to other prohibitions stated in these Terms, you are prohibited from using the site or its content:
- For any unlawful purpose;
- To solicit others to perform or participate in unlawful acts;
- To violate international, federal, provincial, state, or local laws or regulations;
- To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
- To harass, abuse, threaten, insult, harm, defame, slander, intimidate, or unlawfully discriminate;
- To submit false, fraudulent, deceptive, or misleading information;
- To upload or transmit viruses, malware, or malicious code;
- To collect or track the personal information of others without authorization;
- To spam, phish, pharm, pretext, spider, crawl, scrape, or engage in similar unauthorized activities;
- For any obscene or unlawful purpose;
- To interfere with or circumvent the security features of the Service or related websites.
We reserve the right to restrict or terminate access to the Service for violations of these prohibited uses.
15. Disclaimer of Warranties; Limitation of Liability
We do not guarantee that access to our Service will always be uninterrupted, timely, secure, or error-free. We do not warrant that results obtained from the use of the Service will always be accurate or reliable.
From time to time, we may temporarily suspend or restrict access to portions of the Service for maintenance, security, technical, operational, or legal reasons.
Except as expressly stated by Canada Wellness Market or required by applicable law, the Service and products made available through the Service are provided "as is" and "as available", without representations, warranties, or conditions of any kind, express or implied.
To the maximum extent permitted by applicable law, Canada Wellness Market and our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, and licensors shall not be liable for indirect, incidental, punitive, special, or consequential damages, including lost profits, lost revenue, lost savings, loss of data, or similar damages arising from use of the Service or products purchased through the Service.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, or any mandatory rights available under applicable consumer-protection law.
16. Indemnification
To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Canada Wellness Market and our parent companies, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from claims or demands, including reasonable legal fees, arising from your breach of these Terms, your violation of applicable law, or your infringement of the rights of a third party.
17. Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion will be deemed severed from these Terms.
Such determination will not affect the validity and enforceability of the remaining provisions.
18. Termination
The obligations and liabilities of the parties incurred before the termination date will survive termination of this agreement where their nature requires survival.
These Terms remain effective unless terminated by you or us. You may terminate these Terms by notifying us that you no longer wish to use our Services or by ceasing to use the site.
If we reasonably determine that you have failed to comply with a material term or provision of these Terms, we may restrict or terminate your access to the Service where permitted by law.
19. Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms will not constitute a waiver of that right or provision.
These Terms and any policies or operating rules posted by Canada Wellness Market on this site constitute the entire agreement and understanding between you and us concerning your use of the Service, subject to mandatory rights provided by applicable law.
These Terms supersede prior or contemporaneous agreements, communications, and proposals relating to use of the Service, whether oral or written.
20. Governing Law
These Terms of Service and any separate agreements whereby we provide Services to you shall be governed by and construed in accordance with the laws of Ontario, Canada, without regard to conflict-of-law principles.
Nothing in this section limits any mandatory consumer rights that may apply to customers in their state, province, territory, or country of residence.
21. Changes to Terms of Service
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right to update, change, or replace portions of these Terms by posting the revised Terms on our website. Material changes will apply prospectively from the stated effective date unless otherwise required by law.
Your continued use of or access to the website or Service after revised Terms become effective constitutes acceptance of those changes.
22. Contact Information
Questions about these Terms of Service should be sent to us using the contact information below:
Canada Wellness Market
Email: support@canadawellnessmarket.com
Phone: +1 437-260-1916
Customer service hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time
Address: 9 Boardwalk Drive, Unit 217, Toronto, ON M4L 6T1, Canada